館長的話:
有時候客服還真是"就甘心"^^
【聯合報╱記者李至和】
2008.12.04 03:21 am
「我是XXX,對不起,現在很忙,有事請留言喔」。一位六十多歲的媽媽,每天
都打電話給女兒的手機、聽這段語音,就像是例行作業,一次都不能少。
有一天,她發現女兒電話裡的語音留言不見了,讓她非常著急,她好不容易找出
女兒行動電話系統業者遠傳電信的服務電話,致電詢問發生什麼事?
她說:「我怎麼聽不到我女兒手機裡的留言?」話還沒說完就急著哭了。她的女
兒一年前因車禍過世,媽媽每天想起正值青春年華的女兒,就打女兒的手機,當
轉入語音信箱前,就會播放女兒生前錄下的聲音。
遠傳昨天在遠見雜誌十大傑出服務業頒獎典禮上公布一段錄音,並將這位母親與
客服人員對話的片段內容,與所有得獎企業代表分享,讓出席業者相當感動。
當時遠傳語音系統升級,並透過簡訊告知用戶,必須將舊的語音留言與歡迎詞轉
換至新系統。而這位母親從未打開過女兒的手機,不知道要轉換系統,在新系統
上線一周後,她就聽不到女兒的聲音。
遠傳客服人員弄清楚她的需求後,隨即通報客服主任,再回報給公司資訊部門。
花了一個月時間,從數百萬用戶、上百萬個語音信箱中,終於找到她的愛女錄音
,並研究如何讓原音重現。
遠傳客服人員最後用原始的方式,用公司內部的桌上電話打入她女兒的手機裡取
到留言,再從客服中心的錄音系統中,將這段留言轉錄出來,再匯入新的語音系
統。
當客服人員通知這位母親可以再聽到女兒聲音時,媽媽一邊用電話與客服通話,
另一手拿起另一個電話確認,聽到逝去女兒的聲音時,她操著台語開心的說:「
有啦,有啦。」
遠傳為讓她永遠保存女兒的留言,將這段錄音拷貝到光碟再送給她,讓她永不擔
心失去女兒的最後聲音。
【2008/12/04 聯合報】
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o•o 加油,別放棄,我們的星球,是變動的,生老病死,喜怒哀樂,生命 生生不息。 知足常樂。 很多國家,現在溫度,正+40度 或 負-40度, 生 活 和 生存,非常艱辛。 --- 蘇+澳+後勤+某某部,也曾 酒後駕車,BMW,車頭全毀,引擎噴飛,人沒事,上過頭條新聞,網路可以查尋到。(上新聞) 該某某部,還發生過,特別案件,因老婆,無照駕駛,老公軍人,跑去夥同鄰居,製造假車禍,真詐保險公司,雖然後來,心裡不安,主動告知,保險公司,還是被,警方發現,移送地檢署偵辦。(沒上新聞) 不知道,今年 還是去年,某艦9+3+7,有士兵,去淡水遊玩,因薪俸較低,且薪俸運用和理財不佳,到賣場超市,偷竊一盒保險套。(就算船號記錯,內容不會錯,因為是,公開場合,全體宣導,注意事項)(沒上新聞) --- 蘇+澳,南+方+澳。 社區、營區,真糟糕。 普悠瑪出軌事件、大橋斷裂事件、海軍伊清楓事件。 --- 請強化,資訊安全,駭客已經厲害到,可以入侵手機,啟動與關閉軟件,並監視手機與盜取圖片和資料,造成用戶的錯覺,刻意制造出,手機用戶,幻想 或 精神病。 利益與衝突,攏斷與掌控。 --- 刮刮樂,上面號碼,應該以, 發型款版本,進行編碼, 後面則以,發行張數量,進行編碼。 ABC-1234567(款式-張數) 不然誰知道,到底有沒有,少印 或 多印。 --- 支持公益彩卷。有錢的話,當然會幫助需要的人。 請上架,因賠錢,而下架的,樂線九宮格,謝謝。 請20:00封盤,20:05開獎。(20:30開獎,理由是,需要計算,消售金額,騙三歲小孩喔) --- 一個、謊言、炒作、洗腦...的世界。 早就已經,沒有什麼,商品供需了,所以才會造成,大家沒什麼收入。(大家在比氣長,看誰食物多) 全世界都相同問題,所以才會打,貿易戰。(太平洋 魚獲 和 工作機會) 食物,才是真的(王道),其它都是假的! --- 經濟好壞? 大家,房貸額度用光、信貸額度用光、信用卡額度用光、商品沒供需 股票炒不起來、虛擬貨幣 假的上上下下。(負債累累) 只能說,以前買到房屋 或 擁房者,已經 還清債務的人,才是幸福的。(低房價) 以前是,(慢調生活),(農業時代),(相互競爭少),(人人有田),(人人有房),現在反過來了。 --- (洗腦兼爛權 的 學長學弟制 軍隊)槽糕到不行。 --- (玩弄人、貪汙,事件永無止息),(滅證洩責,第一名),(商業值供獻零),(只會從國庫,透過預算,拿老百姓,繳的稅收,進行揮霍) [基層工人,跟老百性相同,還比較有,供獻價值] --- Come on, don't give up, our planet is changing, with birth, old age, sickness and death, joy, anger, sorrow and joy, and life is endless. Contentment is always happy. In many countries, the current temperature is positive +40 degrees or negative -40 degrees. It is very difficult to live and survive. --- Su + Australia + logistics + XX department, also once drunk driving, BMW, the front of the car was completely destroyed, the engine was flying, people were okay, the headlines can be found on the Internet. (On the news) There have also been special cases involving his wife, unlicensed driving, husband and soldier. They went to work with neighbors, made fake car accidents, and scam the insurance company. Although later, he was uneasy, he voluntarily informed the insurance company. , The police found it and transferred it to the Prefectural Procuratorate for investigation. (Not in the news) I don't know, this year or last year, a certain ship 9+3+7, there are soldiers, go to Danshui to play, because the salary is low, and the use of salary and financial management are not good, go to the supermarket and steal a box of condoms. (Even if the ship number is wrong, the content will not be wrong, because it is, public occasions, all publicity, precautions) (not on the news) --- Su + Australia, South + Fang + Australia. The community, the camp, it's really bad. Puyuma derailment incident, bridge fracture incident, navy Yiqingfeng incident. --- Please strengthen information security. Hackers are already powerful enough to invade mobile phones, start and close software, monitor mobile phones and steal pictures and data, causing users to misunderstand, deliberately creating, mobile phone users, fantasy or mental illness. Interests and conflicts, severance and control. --- Scratch music, the number above should be, Hair style version, coded, After that, the number of issued sheets is used for coding. ABC-1234567 (style-number of sheets) Otherwise, who knows, whether there is less printing or more printing. --- Support charity rolls. If you have money, you will certainly help those in need. Please put it on the shelf, because it lost money, and it was taken off, Lexian Jiugongge, thank you. Please close the plate at 20:00 and draw at 20:05. (The lottery is drawn at 20:30, the reason is that it needs to be calculated, the amount of sales, to cheat a three-year-old child) --- A world of lies, hype, brainwashing... It has been long since, there is nothing, commodity supply and demand, that's why everyone has no income. (Everyone is getting angry, see who has more food) The world has the same problem, so it will fight a trade war. (Pacific Fish Catch and Job Opportunities) Food is real (king way), everything else is fake! --- Is the economy good or bad? Everyone, the mortgage line is used up, the credit line is used up, the credit card line is used up, there is no supply and demand for goods, stocks cannot be speculated, and virtual currencies are going up and down. (Large debts) It can only be said that those who have bought or owned a house before and who have paid off their debts are happy. (Low house price) It used to be, (slow life), (agricultural age), (less competition), (everyone has a field), (everyone has a house), but now it’s the other way around. --- (Brainwashing and ruined power of the senior schoolmate system army) Too bad. --- (Playing with people, embezzlement, the incident never ends), (Extinguish evidence and venting responsibility, the first place), (Commercial value for zero), (Only from the national treasury, through the budget, the tax paid by the people and the tax will be squandered) [Grass-roots workers are the same as Lao Bai, but they are more valuable, offering value] ---
關閉系統基哨站。 這個世界,只不過是,謊言支撐起來,當一切改變時,別期待 國家 與 政府 或 任何人的承諾,因為 生死,都隨時存在,只是人類體型放大化,且記憶裡 存在著,安全思想,比較多一些生存而已。 沒有供需,一切都是假的,只是透過 各種手段 與 職業,獲取 等值的證明,紙鈔 與 錢幣。 所以生存概論,推翻政權 或 加入集團組織。 This world is just supported by lies. When everything changes, don’t expect the promise of the state, the government or anyone, because life and death exist at any time, but the size of human beings is enlarged, and there is in memory, safety thoughts, comparisons Survive more. There is no supply and demand, everything is fake, just through various means and occupations, to obtain proof of equivalent value, banknotes and coins. So an introduction to survival, overthrow the regime or join a group organization.
一個錯誤的選擇 一個錯誤的環境 造就了 一連串 錯誤的事件 軍隊 隸屬 特殊環境 , 官員有責 解決底下問題, 否則沒資格 命令 不要只會 , 升官發財 , 滅證卸責, 受傷死亡, 都不算數, (該死的軍隊)(管理極差) [該休息 休息][該工作 工作] [很困難?] (作息時間,與外面社會,稍微不同,當然正常) (部隊管理不佳, 造成他人精神壓力問題) (部隊管理不佳 ,造成他人工作負荷過重) (部隊管理不佳,造成 軍職 約聘, 捉弄 與 陷害 他人, 永久上的紀錄遺憾) (受傷沒說,完全不算數)(內傷算自己該死) (卸責厲害的軍隊) ( 上電視、上報紙、莒光園地、女兵日記 ) (形象 洗白 第一名) A wrong choice A wrong environment Created a series of wrong events The army is in a special environment, and officials have the responsibility to solve the underlying problems, otherwise they are not qualified to order Don't just get promoted and get rich, destroy evidence and shirking responsibility, Injuries and deaths don’t count, (damn army) (very poor management) [Should take a break] [This job should work] [It’s difficult?] (The work and rest time is slightly different from the outside society, of course it is normal) (Poor management of the troops, causing mental stress to others) (Poor management of the troops, resulting in excessive workloads for others) (Poor management of the troops, resulting in military appointments, teasing and framing others, permanent record regrets) (I didn't say the injury, it doesn't count at all) (Internal injury counts as one's own damn) (Short the blame for the powerful army) (On TV, Newspaper, Juguang Garden, Female Soldier's Diary) (Image whitewashing first place)
「手機」,「虛擬網路」,[最高機密]。 --- 手機運作、虛擬網路,對人體有害。 (軟件、被動 感測器、主動 偵測器) (螢幕頻率、聲音頻率、電磁波傳輸) --- 借由,基地訓號站 、情報中心,所釋出... 螢幕視覺波頻、聲音接受波頻、監視、監聽、 包含:持續定位。「鎖定目標。」(衛星 與 基站) [已100%證實,有害。] 微能量、強能量,長期對人體有害, 必需關閉,所有的通訊,電磁波 (軟件), 只留,(電話、簡訊、瀏覽器)。 太多,不必要的 「傳輸 與 定位」 了! --- 唯一防堵 方法,全力 VPN化,讓所有的一切,非於「手機」,直接傳輸。 (不懂,如此高的風顯,為何還要發明手機) (手機,是用來傳輸,訊息,視覺圖片 和 聽覺聲音),(如果 安全無法至上,那又有何意義) (基站 與 情報站,掌控所有人),(也代表掌控, 「生」「 死」。) --- 手機 亦可偽裝成,「假 飛行模式」、「假 關機模式」, 實為 「犯罪集團」(不合法) 「政府組織」(合法)。 --- "Mobile", "Virtual Network", [Top Secret]. --- The operation of mobile phones and virtual networks are harmful to the human body. (Software, passive sensors, active detectors) (Screen frequency, sound frequency, electromagnetic wave transmission) --- By the way, the base training station, the intelligence center, released... Screen visual wave frequency, sound receiving wave frequency, monitoring, monitoring, Contains: continuous positioning. "Fix the target." (Satellite and base station) [It has been 100% proven to be harmful. ] Micro energy, strong energy, long-term harmful to the human body, Must be closed, all communications, electromagnetic waves (software), Just stay, (phone, text, browser). Too many, unnecessary "transmission and positioning"! --- The only anti-blocking method is to fully VPN, so that everything is transmitted directly from the "mobile phone". (I don’t understand, why the mobile phone was invented after such a high profile) (Mobile phones are used for transmission, messages, visual pictures, and auditory sounds), (if safety is not the highest priority, what's the point) (The base station and the intelligence station control everyone), (also means control, "life" and "death.") --- Mobile phones can also be disguised as "fake flight mode", "fake shutdown mode", Actually "Criminal group" (illegal) "Government Organization" (legal). ---